Okay, taking some time out of MYOB. Seriously, its mentally exhausting. I'm left with trial balance and the 2 statements. But I doubt it will balance.

Today, work was awful. Work was very very frustrating. Wanna know why? Because there were shitty customers.

I was serving this customer who talks really really softly and she had an awful accent. It started well, and then she was asking about this bag of bagels that I left at the side after packing up. She thought we sell them in the bag but no, we sell them individually, depends how many the customer needs. At first, I couldn't quite understand what she was talking about coz she was speaking really really softly. Once I knew she was talking about the bagels, I tried explaining to her that we sell them individually. Then she suddenly got very impatient and was mad at me for no particular reason. I started asking her whether she wanted the bag but she interrupted me and didn't let me finish.

And then later, I couldn't quite get what she want so I mistakenly gave the wrong thing to her and wrong change coz of the price difference. Then, she got super agitated, like very very agitated and impatient. She was yelling at me and bull things. The other customers were also quite shocked. I was so lost and so shaken and annoyed at the same time that I totally stuff up.

That totally ruin my day. TOTALLY!! I was so annoyed, like I was angry at that effing customer. Like honestly, I was trying my best to explain everything but shitty customers will always be shitty customers. Like another time, this customer got so annoyed at me coz I put the donuts in the same bag. And then another time, this other customer got annoyed coz I use a PLASTIC bag instead of a PAPER bag.

But I remember what Ps. Mark Conner said, that we have to control our emotions and not let it have a flow on effect. So, it took me some time to cool down. And try to not let that affect me. I serve customers with a smile and to my surprise I manage to cool down when they smile back at me. So, all good.